PastPerfect Software Knowledge Base PastPerfect Knowledge Base
  1. PastPerfect Software
  2. PastPerfect 5.0 & PastPerfect 4.0
  3. Technical Support - General

Technical Support - General

  • Letters appear totally blank
  • How do I check my network throughput speed to see if it meets the 100 Mbps(Mega bits per second) requirement?
  • I forgot my PastPerfect 5.0/PastPerfect 4.0 password
  • PastPerfect stops responding shortly after opening the program.
  • Excel/HTML is dropping leading zeros for Zip Codes
  • I locked myself out of security...
  • How to use FTP to send files to the PastPerfect support office
  • My accession record has this message, “The Accession has over the maximum number of catalog records to display on this screen,” even though I only have one catalog record associated with this accession.
  • How can I make PastPerfect appear full screen?
  • My catalog record images are not displaying on my report.
  • Your monitor display screen settings are too low to run this program.
  • Restore Backup
  • Are PastPerfect databases ODBC compatible?
  • Status not displaying
  • Images not displaying when printing to Word
  • Current year is not showing on 10 Year Summary report or cannot create contact lists based on dues and donations in current year
  • I just upgraded to Version 5, and security is not activated anymore. How do I activate it?

If you have any questions, please contact our Support Office at 1‑800‑562‑6080 or email support@museumsoftware.com. Thank you for using PastPerfect!

Return to MuseumSoftware.com