Applies to: Version 5.0
One possible cause of PastPerfect 5.0 not responding is an issue with Microsoft Word not being activated. Many new computers come with a version of Microsoft Office pre-installed. If that program is not activated or if more than one copy of Word is installed on your computer, it can cause issues in PastPerfect.
Please make sure that you have a fully activated copy of Microsoft Word on your computer before opening PastPerfect. If you do not have an activation code for Microsoft Office, you can purchase Office directly from Microsoft or any location that sells Office products. Registered non-profits may be able to purchase from techsoup.org at a discounted rate.
If you have a fully activated version of MS-Word on your computer and your program is still not responding after starting the program, please contact our Support Office at 1-800-562- 6080 and talk to our PastPerfect Support Team for assistance.