Applies to: Version 5.0
For Version 4.0 "PastPerfect Files Cannot be Located", please click here to download PDF instructions.
Upon opening PastPerfect, a Warning Message may appear stating, "Data files cannot be located in…" This message indicates that PastPerfect is unable to locate the required data files due to either a disconnected network drive or incorrect data paths.
This problem may be caused by a disconnected network drive. In this example, we'll say the Data Directory is p:\data\.
- Quit PastPerfect.
- Open Computer or My Computer.
- Double click mapped drive p:\.
- If the network drive successfully opens, or reconnects, attempt to run PastPerfect again.
- If you are unable to reconnect the mapped drive in Windows, check the following:
- Make sure the server or PastPerfect computer that has the PastPerfect data files is turned on and connected to the network.
- Make sure the computer receiving the PastPerfect Warning Message is connected to the network.
This message can also be triggered if the directories listed are incorrect due to a server change or remapping. If that is the case, you will need to change the paths so that they point to the correct location of the PastPerfect data files.
- While on the Warning Message screen, press Alt+F12 on your keyboard.
- Note: If pressing Alt+F12 does not work and your keyboard has a FN key, you will need to press FN+Alt+F12 on your keyboard.
- The fields containing the paths should become active to allow you to edit the paths.
- Once the correct paths are entered, press Enter on your keyboard to make the "Quit" button become a "Continue" button.
If you've recently moved data, changed mapping, etc., there is a simple way to verify that all PastPerfect computers are looking at the same data.
- On one computer, go to Setup | Main Menu.
- Add an asterisk to the Name on Main Menu field.
- Click "Exit."
- The asterisk should then display on the Main Menu of all PastPerfect computers.
- Important: After adding the asterisk, if all of the computers don't show the asterisk, contact the Support Office immediately as you are likely using multiple datasets!